If you have purchased the item from a retail outlet e.g. a school or university shop, please discuss your concerns with the shop, as with any other retail purchase.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. The order will then pass straight to our despatch facility, cancellations are not possible and refunds/returns will be processed accordingly.
If for any reason you are unhappy with your purchase, you can return it, so long as the garment is unworn and has not been personalised with a name, initials or number and you do so within 28 days of delivery, we will refund you the full purchase price of the garment/s.
All garments must be returned unworn, in a 100% re-saleable condition and in their original packaging, complete with any tags or labels.
Returns are free of charge. Please return goods to us using the Freepost returns label enclosed with your Despatch Note & Returns Form. Please ensure that you return your items in the original packaging and include a completed the Returns Form; this will ensure we are able to process your return as swiftly as possible. Although you can deposit your return straight into a postbox, we strongly recommend that you obtain Proof of Postage from the Post Office.
N.B. Unfortunately we cannot be held responsible if your returned item/s are lost in transit without a valid Proof of Postage. We will need to be sent a scanned/ hard copy in order to process a refund should the item go missing.
Please ensure that bags/ envelopes only are used for returning items, please do not return items to us in boxes as this may result in the returned items being lost or delayed. If you require a copy of the paperwork/ Freepost address or a Returns Bag, please contact the Customer Services Team on firstname.lastname@example.org or call +44 (0) 1159 817363 and they will be happy to help.
We aim to refund any unwanted (non-personalised) or faulty items within 10 working days from receipt of the returned garment. We will contact you via e-mail to confirm that the refund has been processed.
Faulty Garments - whether personalised or non-personalised, will be exchanged within 10 working days.
Replacement Garments - perhaps you ordered the wrong size and need another one. Please place a new order on our website and return the unwanted item to us using the Freepost label enclosed with your delivery.
PERSONALISED ITEMS i.e. the item is embellished/ printed with your name, initials or number.
We do not accept returns of personalised items, unless the items is faulty. Please see below regards returning faulty goods.
If you would like to discuss your return please contact our Customer Services Team, either by phone +44 (0) 1159 817363, or by sending an email to email@example.com. Please note that personalised items will only be accepted following authorisation from Customer Service.
If you believe that an item is faulty or you have received the wrong item, please contact our Customer Services Team, either by phone +44 (0) 1159 817363, or by sending an email to firstname.lastname@example.org and return it to us using the Freepost label provided with your order, making sure you enclose the Returns Form.
Faulty Goods - we will inspect the item, and at our discretion either repair or otherwise rectify, send a new replacement or refund the cost of the item. Under certain circumstances, we may be able to send a new replacement item in advance of receipt of the faulty garment. In this instance we will ask you to return the faulty garment to us within 14 days of receiving the replacement. We will bear any necessary costs incurred in replacing or repairing any goods that are faulty, including the costs of returning the goods to us providing you use the Freepost label (UK returns only) as well as the cost of despatching replacement goods.
This does not affect your statutory rights.